FAQ

Orders

How do I place an order?

Add items to your cart, click Checkout, and follow the steps. You can pay with PayPal or a credit / debit card — no PayPal account is required for card payments.

Can I change or cancel my order?

Orders begin processing quickly after they are placed. If you need to change or cancel an order, email us at support@oneoneshoping.com as soon as possible and we will do our best. We cannot guarantee changes once an order has shipped.

Shipping

Where do you ship?

We currently ship to the United States only.

How long does shipping take?

Orders are typically processed within 1–3 business days after payment is confirmed, and are delivered within 8–15 business days after processing. You will receive a tracking number by email once your order ships.

How much is shipping?

Standard shipping is $8.00. Orders over $70 ship free.

How do I track my order?

After your order ships, you will receive a shipping confirmation email with a tracking number. Please allow 1–3 business days for tracking information to update. Tracking may pause during international transit and resume once the package reaches the local carrier.

Will my order arrive in one package?

Items from the same order may occasionally ship separately, so you may receive more than one package on different dates — at no extra cost to you.

Returns & Refunds

What is your return policy?

You have 30 days after receiving your item to request a return. Items must be unworn, unused, with tags and in their original packaging. Please contact us first at support@oneoneshoping.com — all returns must be approved before being sent back. See our full Refund Policy for details.

What if my item arrives damaged or incorrect?

Please inspect your order and contact us within 7 days of delivery, with your order number and photos. In most cases you will not need to ship the item back — after we verify the issue, we will send a free replacement or issue a full refund.

How long do refunds take?

Once your return is received and inspected, refunds are issued to your original payment method within 5–10 business days. Your bank may need additional time to post the refund.

What if my package never arrives?

If your order has not arrived within 30 business days of shipment, contact us and we will either reship your order or issue a full refund.

Products

Are your bags really waterproof?

Our bags are designed to keep your gear dry in rain, splashes and wet environments when closed properly. For roll-top dry bags, roll the top down 3–4 times and clip the buckle, and make sure no air escapes when you press the bag. For electronics, we recommend an extra layer of protection inside the bag.

Do you offer exchanges?

We do not offer direct exchanges. Please submit a return request for your current item, and place a new order for the item you want once your return is processed.

Still Need Help?

Email us at support@oneoneshoping.com — we reply within 24 hours, 7 days a week.