Shipping policy

Shipping Policy

Thank you for shopping with OneOne Shoping. We are committed to providing a reliable and transparent shipping experience. Please review the information below regarding order processing, delivery times, tracking and other shipping-related matters.

Order Processing

Orders are typically processed within 1-3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

During holidays, promotional events or periods of high order volume, processing times may be slightly longer than usual.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Where We Ship From

Our products ship from our warehouse in China. Shipping directly from our manufacturing partners allows us to keep prices low while maintaining strict quality control. Please allow for international transit time when placing your order.

Shipping Destinations

We currently ship to the United States only. We are working on adding more destinations and will announce them on our website once they become available.

Shipping availability may vary depending on local regulations, carrier availability and product restrictions.

Estimated Delivery Times

Estimated delivery times vary depending on your location and the shipping method selected at checkout.

United States: 8-15 business days after your order has been processed.

Please note that delivery times are estimates and are not guaranteed. Delivery may occasionally take longer due to customs clearance, carrier delays, severe weather, public holidays, local postal conditions or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout before payment is completed.

Standard Shipping: $8.00 - FREE on orders over $70.

From time to time we may offer free shipping promotions or free shipping for orders that meet a specific purchase threshold. Any applicable offer will be automatically displayed at checkout.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number.

Please allow 1-3 business days for tracking information to update after your package has been shipped.

In some cases, tracking may not update while the package is in international transit and will update again once it reaches the destination country's local carrier.

Multiple Packages

Depending on product availability and warehouse location, items from the same order may occasionally be shipped separately.

If your order is shipped in multiple packages, you may receive more than one tracking number and the packages may arrive on different dates.

You will not be charged additional shipping fees due to a split shipment unless otherwise stated at checkout.

Customs, Duties & Taxes

Orders shipped to the United States may be subject to customs duties, import taxes or other fees imposed by U.S. customs authorities.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the recipient.

Customs policies and thresholds vary and may change. We recommend checking with your local customs authority if you require additional information regarding possible import charges.

We are not responsible for delays caused by customs clearance procedures.

Incorrect Shipping Address

Customers are responsible for ensuring that the shipping address provided at checkout is complete and accurate.

If you notice an error in your shipping address, please contact us as soon as possible.

We will make every reasonable effort to update the address before the order is shipped. However, once an order has been dispatched, we cannot guarantee that the shipping address can be changed.

Additional shipping charges may apply if a package must be reshipped due to an incorrect or incomplete address provided by the customer.

Delayed Shipments

International shipping can occasionally experience delays beyond the estimated delivery timeframe.

If your tracking information has not updated for several days, this does not necessarily mean the package has been lost. Please allow additional time during:

  • Holiday seasons
  • Major promotional periods
  • Severe weather events
  • Customs inspections
  • Carrier disruptions
  • Local postal delays

If your package is significantly delayed, please contact our customer support team at support@oneoneshoping.com and we will assist you in investigating the shipment.

Lost Packages

If your tracking information indicates that your package may have been lost in transit, please contact us at support@oneoneshoping.com.

We will work with the shipping carrier to investigate the shipment. If your order has not arrived within 30 business days of shipment, contact us and we will either reship your order or issue a full refund.

Please note that carrier investigations may require additional processing time.

Packages Marked as Delivered

If your tracking information shows that your package has been delivered but you cannot locate it, please first:

  1. Check around your property and delivery location.
  2. Ask household members or neighbors if they accepted the package.
  3. Check with your local postal carrier or delivery service.

If you are still unable to locate your package, please contact our customer support team so we can assist you further.

Refused or Unclaimed Packages

Packages that are refused, unclaimed or returned because of an incorrect or incomplete shipping address may be returned to us.

Any refund issued for a returned package may exclude original shipping costs and any return shipping or customs charges incurred.

Delivery Responsibility

Once a package has been transferred to the shipping carrier, delivery is subject to the carrier's operations and local delivery conditions.

We will make reasonable efforts to assist customers with shipping issues, but we cannot guarantee delivery dates or be held responsible for delays caused by circumstances outside our reasonable control.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team at support@oneoneshoping.com.

Please include your order number when contacting us so that we can assist you more efficiently. We reply within 24 hours, 7 days a week.

We appreciate your patience and thank you for shopping with OneOne Shoping.