Refund policy

OneOne Shoping offers a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at support@oneoneshoping.com. All return requests must be approved by us first. Once approved, we will send you the return address and a return authorization (RMA) number. Please write the RMA number on the outside of your package. Unauthorized returns sent without prior approval will not be accepted.

Return shipping
For non-defective returns due to a change of mind, the return shipping cost is the responsibility of the buyer. If an item arrives defective, damaged or incorrect because of our mistake, we will cover the return shipping cost after verification.

Defective, damaged or wrong items may not need to be shipped back
Because many of our items are low in value compared with international return shipping, in most cases we will not ask you to ship a defective, damaged or incorrect item back. After we verify the issue with photos, we will simply send you a free replacement or issue a full refund.

You can always contact us with any return question at support@oneoneshoping.com.

Damages and issues
Please inspect your order within 7 days of receiving it. Contact us with photo evidence as soon as possible if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Damage claims submitted more than 7 days after delivery may not be accepted.

Exceptions / non-returnable items
Certain items cannot be returned, including items that have been used, worn or damaged by the customer, custom or personalized products, and gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges
We do not offer direct exchanges. If you would like a different item, please submit a return request for your current item. Once your return is approved and processed, you may place a separate order for the new item.

Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, the refund will be issued to your original payment method within 5–10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at support@oneoneshoping.com.